SHIPPING & EXCHANGES

Questions, answered

public

Where do you ship?

We currently ship across the United States, with Europe coming soon.

local_shipping

How long does shipping take?

Orders ship within 1–3 business days and arrive in 7–12 business days, with tracking.

sync

What if it doesn't fit?

Exchange it for free within 30 days of delivery. Just reply to your order email.

The Life Jacket

straighten

How do I choose the right size?

Measure around the widest part of your dog's chest and match it to the size chart. Between two sizes? Go with the larger one.

pets

Will it work for flat-faced breeds?

Yes — the chin float was designed with frenchies, pugs and bulldogs in mind, keeping their head above water while they paddle.

visibility

Does it replace supervision?

No. It's a swim aid that builds confidence and makes rescues easier, but always keep an eye on your dog in the water.

The Carry Hoodie

pets

What size dog fits in the pouch?

The pouch is made for small dogs and cats that love to be held — think chihuahuas, maltese, yorkies and toy poodles. Always support your pet with your arms when you stand or walk.

checkroom

How do sizes work?

Sizes run S to XXL in a relaxed, unisex fit, and each size is matched to your pet's weight: S 1–2 lbs, M 1–4 lbs, L 6–9 lbs, XL 11–13 lbs, XXL 15–20 lbs.

local_laundry_service

Can I wash it?

Machine wash cold, inside out, on gentle. Lay flat to dry to keep the sherpa soft.

Still wondering?

Questions about sizing, orders or anything else? We usually reply within 24 hours.

Say hi

  • Free US shipping

    On every order, with tracking.

  • 30-day fit guarantee

    Free size exchange within 30 days.

  • Secure checkout

    Encrypted payments at checkout.

  • Friendly human support

    We usually reply within 24 hours.